Health FAQs Relieving Your Wellness Worries
Use the FAQs below to get answers to some of your questions. From general billing, to service and enrollment information, we share the information that you seek.
If you don’t find the information you are seeking here, please contact us with your question. A Family Physicians Group specialist will ensure you get the quick response you need.
What type of Credit or Debit Cards do you accept?
We accept Visa®, Master Card® and Discover®.
Can I make an online payment?
No. Unfortunately, we don’t offer online payments at this time.
Do I have to pay my account in full?
It is preferable for your account to be up-to-date to avoid any discrepancies. We can set up a payment plan, which offers auto-deduction from your credit or debit card on a monthly basis until your account is paid in full.
I paid my co-payment at the time of service. So, why I am receiving a bill?
There are two possible explanations: Either (1) the office didn’t take the correct amount for your co-pay, or (2) per your insurance you have co-insurance and not a co pay, meaning your insurance does not cover your co-payment.
I went in the office for a physical and my insurance paid my bill in full (100%). So, why I am being billed for a co-pay?
In some cases, you might have an office visit and physical exam scheduled for the same day. These are two separate procedures. While your insurance might pay your physical bill in full, you are still expected to cover the co-payment for your office visit.
What are the hours of operation?
All of our office locations are open Monday through Friday from 8:00AM until 5:00PM. Additional hours, such as evening hours and Saturday hours are available at select locations. Consult your office staff to learn if your office will be open at these times.
What if your insurance plan isn’t on our list?
Our practice will submit a claim to any patient's insurance company. Even if we are not a participating provider, plans will often cover a significant percentage of our bill. We suggest that all patients check with their benefits representative. Our practice will always welcome patients who agree with our focus on relationship, service and reliability, and those who are willing to pay for their office visits directly. Our fees will be reasonable and competitive with other providers. Because direct payment saves us the extra work and time required for submitting an insurance claim, we are pleased to offer a 20% discount for patients paying their office charges at the time of their visit.
How confidential and secure is the information I give the doctor/medical receptionist?
Very secure. FPG is committed to protecting the privacy of our patients, providers and team members. All information that contains Protected Health Information (PHI, or ePHI as applicable) will be used properly and only for business purposes. FPG will not release PHI without proper authorization. All records subject to these restrictions will be safeguarded in a manner that ensures confidentiality.
Why do I need to see a case manager?
Our Case Managers are licensed, registered nurses with extensive health care experience. Their primary goals are to provide you a proactive care plan with the comfort and support you need during each visit. During you initial visit, a case manager will ensure that your transition to our group is as smooth as possible, by assisting you with required registration forms and obtaining your medical records from your old provider.
Can I call the clinic to discuss my test results?
It is up to the primary care physicians’ discretion if a lab/test result is provided over the phone. Our providers may prefer to speak with you in person when discussing such private information.
Do your physicians treat children?
Yes. Some of our physicians are credentialed as family practitioners.
What's the difference between a D.O. and an M.D.?
MD (Medical Doctor) and DO (Doctor of Osteopathic Medicine) have similar educations and state licensing exams. Osteopathic doctors, however, have additional training and focuses on healing the body and the mind without the use of drugs and invasive medical techniques. Since both MDs and DOs have extensive training and go through a laborious certification process, you can feel confident in trusting either kind of doctor to provide you with the care you deserve.
What should I do if I have questions about the medication my doctor has prescribed?
FPG encourages our patients to ask questions regarding the care and services you receive. If you have questions regarding the medication prescribed to you, please ask. Our doctors and medical staff want to make sure you feel comfortable.
What is the difference between FPG’s Doctors and our affiliates?
Affiliated doctors are independently-owned practices which partner with FPG to provide the similarly great care through the patient-centered medical home.
Where can I find the nearest FPG office location?
To find your office, go to our location listing and filter the results by city and/or ZIP code.
Where do I look for the phone number for the FPG office of my choice?
All office phone numbers are listed on their individual profile pages.
What is the patient portal?
The FPG Patient Portal is designed to allow you even more access to your medical information and our services. Your healthcare records are easily accessible online through a secure connection. As an FPG Patient Portal user, you can: • View and update your medical chart • Receive messages from your health care team • Request medication refills
How do I register for the FPG Patient Portal?
Sign up at your FPG doctor’s office to get access to our secure online services at your next appointment or call us at 1.866.999.3741 for instructions.
What if I forget my patient portal password or my account becomes locked?
Whether you forget your password or are locked out, you can call our helpful customer service department at 1.866.999.3741. They can take your call weekdays during regular business hours. You can also send us an email from this website’s Contact Us form. From there, we will help you log on.